This session will deal with various digital inclusivity policy initiatives that countries used especially those in Sub Saharan Africa to address digital inclusion during the height of the pandemic. It will look into what policies and frameworks civil society used in engaging governments during the pandemic to address gaps in education, healthcare delivery and essential services during the height of the pandemic. It will deal with the approaches each stakeholder took in coming to the table to solve various digital inclusion problems that affected nations when it came to addressing services during the height of the pandemic. Above all the session will address the importance of digital inclusion to achieving UN SDGs 1, 2, 3 and 4 and the important role SDG 9 plays in this.

The session will be designed as a round table session, with each speaker given 5 minutes to make an opening remark on the session topic. The moderator will introduce the session prior to the 5 minutes remark by other speakers. All participants within the round table will be asked by the moderator to introduce themselves and give a context of how they see the session topic "Digital Inclusion a Tool for Empowerment in the New Normal" within their own context of civil society, government, business etc and from their country perspective during the height of the pandemic. The moderator will also indicate to the Online moderator on questions online and also interject at all times to make the room inclusive to all in the spirit of the session topic during the session.