IGF 2023 Lightning Talk #125 mCitizen as a digital assistant of every citizen

Tuesday, 10th October, 2023 (00:50 UTC) - Tuesday, 10th October, 2023 (01:20 UTC)
SC – Room H

Data Governance & Trust
Data Free Flow

The Ministry of Digital Affairs
Michał Kalinowski, Center for Informatics Technology, Director of Department of Digital Channels, Plenipotentiary of the Minister of Digitization for application mCitizen (Poland), Eastern European Group


Michał Kalinowski, Center for Informatics Technology, Director of Department of Digital Channels, Plenipotentiary of the Minister of Digitization for application mCitizen (Poland)

Rafał Sionkowski, Center for Informatics Technology, Team Leader (Poland)

Onsite Moderator

Michał Kalinowski, Center for Informatics Technology

Online Moderator

Michał Kalinowski, Center for Informatics Technology


Michał Kalinowski, Center for Informatics Technology



Targets: The individual areas are implemented as follows: 16.6 Develop effective, accountable and transparent institutions at all levels - The mObywatel application provides citizens with access to information collected in state registers, such as the number of penal points, information on health services. 16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels - Changes in the area of mCitizen are implemented in the course of consultations with stakeholders – both from the administrative sphere and from among citizens. Citizen submissions also have an impact on the roadmap being built. 16.9 By 2030, provide legal identity for all, including birth registration - A new identity document (mDowód) will be introduced, which can be used using the mCitizen application. The topic of notifying the birth of a child has been included in the roadmap and will be developed in the future. 16.10 Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements - As part of mCitizen, it is planned to make the application code available to the public in order to increase the transparency of the implemented activities. We provide citizens with documentation describing the services they can use in the application. 17.17 Encourage and promote effective public, public-private and civil society partnerships, building on the experience and resourcing strategies of partnerships - Build a new, secure way to verify identity that commercial companies can implement to verify the identity or age of citizens.


Onsite and online presentation with participants interactions.

Duration (minutes)



In order to verify their identity and rights, every citizen has an identity card, driving license, school card, senior card or local resident card. In order to use e-services, you must log in to the website of the Ministry of Finance, the Social Insurance Institution or another state institution. What if he didn't need a whole wallet of plastic documents? What if you could access the services from a single application? In the speech we want to present the mCitizen (mObywatel) application, which has been developed since 2017. Initially in the form of only one document (mIdentity), however, over time it was integrated with other state registers, which made it possible to add further documents and e-services (such as driving license, Vehicle Card, school and student ID, or large family card). During the Covid-19 pandemic, it was in the application that we put the EU Covid Certificate, which was used by citizens on the territory of the country, as well as when crossing borders. On the other hand, in 2022, we introduced a separate document Diia.pl, which could be used by refugees from Ukraine, to confirm their legal stay on the territory of Poland and to enable them to travel within the European Union, as well as to cross its external borders. This made it possible to provide express and multidimensional assistance to war refugees. Currently, the application has already been downloaded more than 10 million times. This year, thanks to legislative changes and comprehensive modernization, we are opening a new chapter in the life of the application. From the middle of the year, the mID (mDowód), which will appear in the application, will be a completely new identity document. Our goal is to establish more and more cooperation with other entities, including municipalities. Thanks to this, the application, which until now was a document wallet for citizens, will become their digital assistant. We will also present our further development plans for the application, which include, among other things, adapting to the eIDAS 2.0 standard as well as ensuring compliance with the European Wallet standard.

All participants will have the opportunity to ask questions and comment on presentation. Participants' comments will be moderated by onsite and online moderator.