IGF 2023 Open Forum #82 AI Technology-a source of empowerment in consumer protection

Tuesday, 10th October, 2023 (08:00 UTC) - Tuesday, 10th October, 2023 (09:30 UTC)
WS 6 – Room E

Future & Sustainable Work in the World of Generative AI

Round Table - 90 Min


Our session’s aim is to demonstrate the positive uses of AI policy and technology from an institutional perspective. Last year, the organizers of this panel held a session that focused on dark patterns as an online consumer threat. This year we want to continue the conversation and discuss how AI, data science and other IT tools can identify, investigate and analyze online challenges facing consumers, from an enforcer perspective. To achieve a substantive debate, we have secured panelists from a range of key groups: academic, governmental, private and international organizations. Our speakers are leading experts in the topic, also able to cover a multitude of related aspects. We will conduct the session in three parts. First, we will have our panelists speak about their work, i.e. the OECD’s AI Policy Observatory and Network of Experts that looks at AI within public policy, the work of the EnfTech project hosted by the University of Reading (UK), the ARBUZ tool for detecting abusive clauses and the project on dark pattern run by UOKiK (Poland). This will provide an overview of the current situation. In the second part of the session, we will discuss how AI helps us understand and regulate AI techniques that cause risks to consumers, and find ways to monitor, understand and investigate them. We will invite audience members to actively engage in this part as well, to allow for a wider array of perspectives to be shared. The third part of the panel will be dedicated to discussing synergies and overlaps in the work of the panelists, identifying current key challenges and opportunities, and predicting future developments. We will conclude with a summary of the discussion, some suggestions of take away points for enforcers on both understanding AI risks for consumers and integrating AI into their daily work.

We plan to organize a Round Table Workshop in the hybrid format to facilitate the participation of both speakers and participants who would be present both online and onsite. We will put speakers in conversation with one another after a moderator introduces experts and their relation to the topic. We will then give opportunities for the audience to engage in the conversation through exchange of thoughts on both what was said, but also to introduce their own experiences and work. We are aware that the discussion has to take place with equal weight and equal opportunities. We will provide two moderators – one each onsite and online - who will jointly facilitate the discussion. One of them will “read the room” onsite, while the other one will encourage activity online, within the chat, in order to create a sense of representation to both groups of participants and to facilitate a hybrid discussion.


🔒Office of Competition and Consumer Protection
Martyna Derszniak-Noirjean, Director of International Cooperation Office, Office of Competition and Consumer Protection (UOKiK), Government, Eastern European States Piotr Adamczewski, Director of Bydgoszcz Branch Office, Office of Competition and Consumer Protection (UOKiK), Government, Eastern European States Ewa Sikorska, Office of Competition and Consumer Protection (UOKIK), Government, Eastern European States Aleksandra Mrozowska-Sroka, Office of Competition and Consumer Protection (UOKIK), Government, Eastern European States


• Piotr Adamczewski - Polish Office of Competition and Consumer Protection (UOKIK), Government, Eastern European States • Christine Riefa – University of Reading, Academia • Brigitte Acoca – Consumer Policy, Digital Economy Policy - OECD, International Organization • Kevin Luca Zandermann – Tony Blair Institute for Global Change, NGO

Onsite Moderator

Martyna Derszniak-Noirjean

Online Moderator

Aleksandra Mrozowska-Sroka


Ewa Sikorska



Targets: The main topic of our session is related to AI and dark patterns. Dark patterns in themselves can pose harm to internet users, specifically consumer, however AI, when used incorrectly, can also be detrimental and intentionally or otherwise, be bias towards a group of people. As one of the key focuses of our panel is discussing ethical use of AI to help combat these online practices, this will link to ensuring the elimination of discriminatory practices. In doing so, it will ensure a reduction of inequalities of outcome, linking to target 10.3.