Session
International Patients Union
Haitham El-Noush, Director - UNITAID, Multi-lateral Body - Norway - EU Dino Castaldo DELL’ACCIO, CIO, UNJSPF, Multi-lateral Body- United States Dr. Rajendra Pratap Gupta, Chairman- Commonwealth AI Consortium , CSO, Asia Pacific Zaw Ali Khan, Director , American University of Barbados -Academia, Barbados Carol Banks - Private Sector - South Africa
Haitham El-Noush, Director - UNITAID, Multi-lateral Body - Norway - EU Dino Castaldo DELL’ACCIO, CIO, UNJSPF, Multi-lateral Body- United States Dr. Rajendra Pratap Gupta, Chairman- Commonwealth AI Consortium , CSO, Asia Pacific Zaw Ali Khan, Director , American University of Barbados -Academia, Barbados Carol Banks - Private Sector - South Africa
Organization's Website
Speakers
Haitham El-Noush, Director - UNITAID, Multi-lateral Body - Norway - EU
Dino Castaldo DELL’ACCIO, CIO, UNJSPF, Multi-lateral Body- United States
Dr. Rajendra Pratap Gupta, Chairman- Commonwealth AI Consortium , CSO, Asia Pacific
Zaw Ali Khan, Director , American University of Barbados -Academia, Barbados
Carol Banks - Private Sector - South Africa
Onsite Moderator
Online Moderator
Rapporteur
SDGs
3. Good Health and Well-Being
Targets: The Patient-Centricity Index (PCI) aligns directly with Sustainable Development Goal (SDG) 3: Good Health and Well-being by promoting equitable, transparent, and accountable healthcare systems that prioritize patient needs. Ensuring Quality Healthcare (SDG 3.8) By measuring patient-centered care, the PCI drives improvements in healthcare access, quality, and patient satisfaction, ensuring that healthcare services are inclusive, effective, and responsive. Strengthening Health Systems (SDG 3.C & 3.D) The index fosters accountability and data-driven decision-making, encouraging investment in healthcare infrastructure, digital inclusion, and workforce training to improve service delivery and emergency preparedness. Enhancing Trust & Patient Engagement By emphasizing transparency, shared decision-making, and patient empowerment, the PCI contributes to building trust between patients and healthcare providers, a crucial factor in ensuring equitable and ethical healthcare practices. Ultimately, the PCI supports universal health coverage, patient rights, and sustainable healthcare models, reinforcing SDG 3’s goal of ensuring healthy lives and well-being for all.
Targets: The Patient-Centricity Index (PCI) aligns directly with Sustainable Development Goal (SDG) 3: Good Health and Well-being by promoting equitable, transparent, and accountable healthcare systems that prioritize patient needs. Ensuring Quality Healthcare (SDG 3.8) By measuring patient-centered care, the PCI drives improvements in healthcare access, quality, and patient satisfaction, ensuring that healthcare services are inclusive, effective, and responsive. Strengthening Health Systems (SDG 3.C & 3.D) The index fosters accountability and data-driven decision-making, encouraging investment in healthcare infrastructure, digital inclusion, and workforce training to improve service delivery and emergency preparedness. Enhancing Trust & Patient Engagement By emphasizing transparency, shared decision-making, and patient empowerment, the PCI contributes to building trust between patients and healthcare providers, a crucial factor in ensuring equitable and ethical healthcare practices. Ultimately, the PCI supports universal health coverage, patient rights, and sustainable healthcare models, reinforcing SDG 3’s goal of ensuring healthy lives and well-being for all.
Format
Classroom
Class room style panel Discussion. The session will start with the launch prevention of the Patient Centricity Index and will be followed by a panel discussion and seeking views from the audience.
Class room style panel Discussion. The session will start with the launch prevention of the Patient Centricity Index and will be followed by a panel discussion and seeking views from the audience.
Duration (minutes)
60
Description
How the Patient-Centricity Index Will Make Healthcare Accountable and Build Trust
In an era where patient empowerment is central to healthcare transformation, the Patient-Centricity Index (PCI) serves as a critical tool to measure, improve, and ensure accountability in healthcare delivery. By quantifying key aspects of patient-centered care, the PCI offers objective insights into how well healthcare systems, providers, and digital health solutions prioritize patient needs, rights, and experiences.
Enhancing Accountability
The PCI will evaluate healthcare organizations on parameters such as transparency, accessibility, shared decision-making, digital inclusion, and patient-reported outcomes. By standardizing these measures, the index holds healthcare institutions accountable for delivering care that aligns with patient expectations. Providers and policymakers can use the index to identify gaps, drive improvements, and implement data-driven interventions that enhance patient satisfaction and clinical outcomes.
Building Trust Through Transparency
Trust in healthcare is often eroded by inefficiencies, lack of communication, and opaque decision-making. The PCI introduces clear, measurable benchmarks, ensuring that patients have access to reliable information about healthcare providers and digital health solutions. By publishing PCI scores, institutions can demonstrate their commitment to ethical, patient-first healthcare, fostering trust among patients, caregivers, and stakeholders.
Empowering Patients and Driving Systemic Change
A robust PCI empowers patients by giving them a voice in assessing healthcare quality, ensuring their experiences and feedback are at the center of healthcare evaluations. It encourages providers to adopt patient-centric policies, reinforcing a shift from volume-based to value-based care models.
Ultimately, the Patient-Centricity Index serves as both a performance measurement tool and a catalyst for systemic change, fostering accountability, transparency, and trust, leading to a more equitable and patient-driven healthcare ecosystem.
To ensure a rich and inclusive hybrid experience, the session will incorporate real-time interaction, dynamic discussions, and digital engagement tools for both on-site and online participants. 1. Facilitating Interaction – A dedicated online moderator will bridge the gap between virtual and in-person attendees, ensuring that online participants can actively ask questions, contribute to discussions, and engage in live polling. 2. Session Design – The session will feature structured debates, scenario-based discussions, and Q&A segments, allowing both physical and remote audiences to engage equally. A hybrid breakout format will encourage small-group discussions across locations. 3. Digital Tools for Engagement – We will use Slido, and collaborative documents (Google Docs/Miro) will be used for live polling, brainstorming, and idea-sharing. Live transcription and chat-based Q&A will ensure accessibility. This interactive approach will create a seamless, engaging, and equitable experience for all participants.
To ensure a rich and inclusive hybrid experience, the session will incorporate real-time interaction, dynamic discussions, and digital engagement tools for both on-site and online participants. 1. Facilitating Interaction – A dedicated online moderator will bridge the gap between virtual and in-person attendees, ensuring that online participants can actively ask questions, contribute to discussions, and engage in live polling. 2. Session Design – The session will feature structured debates, scenario-based discussions, and Q&A segments, allowing both physical and remote audiences to engage equally. A hybrid breakout format will encourage small-group discussions across locations. 3. Digital Tools for Engagement – We will use Slido, and collaborative documents (Google Docs/Miro) will be used for live polling, brainstorming, and idea-sharing. Live transcription and chat-based Q&A will ensure accessibility. This interactive approach will create a seamless, engaging, and equitable experience for all participants.