Session
Aapti Institute
Aditi Shah, Aapti Institute, Speaker Antara Madavane, Aapti Institute, Moderator Other speakers and rapporteur to be confirmed
Aditi Shah, Aapti Institute, Speaker Antara Madavane, Aapti Institute, Moderator Other speakers and rapporteur to be confirmed
Organization's Website
Speakers
Aditi Shah, Aapti Institute, Speaker
Antara Madavane, Aapti Institute, Moderator
Other speakers and rapporteur to be confirmed
Onsite Moderator
Antara Madavane, Aapti Institute
Rapporteur
A team member from Aapti Institute
SDGs
5.b
9.c
10.2
Targets: Using the lens of digital trust allows a variety of stakeholders—such as the state, civil society, academia, regulators, and industry practitioners, namely developers and designers of digital platforms—to work towards more meaningful digital participation from women and girls (5.b). It moves beyond initial questions of access and usage to examine whether our digital platforms truly cater to the needs and lived experiences of women. This is critical in certain contexts of the Global South, where better design for trust has the potential to circumvent some of the issues caused by connectivity disruptions or the challenges of multiple users sharing a single device (9.c). Increasing the adoption of digital technologies serves to empower more populations by providing access to new livelihoods, forms of education, means of communication, and more (10.2).
9.c
10.2
Targets: Using the lens of digital trust allows a variety of stakeholders—such as the state, civil society, academia, regulators, and industry practitioners, namely developers and designers of digital platforms—to work towards more meaningful digital participation from women and girls (5.b). It moves beyond initial questions of access and usage to examine whether our digital platforms truly cater to the needs and lived experiences of women. This is critical in certain contexts of the Global South, where better design for trust has the potential to circumvent some of the issues caused by connectivity disruptions or the challenges of multiple users sharing a single device (9.c). Increasing the adoption of digital technologies serves to empower more populations by providing access to new livelihoods, forms of education, means of communication, and more (10.2).
Format
The session will begin with an online poll to garner quick, anonymous responses from attendees, who will also be able to view an aggregate snapshot on screen. This will be followed by the speakers and moderator weighing in on the value and ways of testing for user trust in platforms. The talk will conclude with a few questions from the audience.
The talk will also highlight Aapti Institute’s Trust-o-Meter, a tool for ecosystem stakeholders to test the trustworthiness of digital platforms for women users specifically. The Trust-o-Meter provides diagnostic questions and recommendations for platforms across use-cases of payments, social media, education, and e-commerce. Participants will have the chance to test out the Trust-o-Meter themselves during the session, receive their resultant scores and trust advisory, and provide comments to us via feedback cards.
Duration (minutes)
30
Description
Existing conceptions of digital trust skew heavily towards techno-centric framings of trustworthiness. This risks erasing the user as central to the building, maintenance, and repair of trust with digital platforms. Trust relationships between users and platforms are not merely shaped by the function and design of the platform, but also by the user’s identity, their socio-economic environment, and thus their willingness to trust.
Examining and designing for parameters of trust is critical to increasing adoption. It ensures platforms are used beyond initial download and discovery, that they are developed for sustained and meaningful use. This session will focus on pathways to evaluate user-centric trust across multiple use-cases, particularly for Global South populations and as informed by two years of research on women’s digital experiences in India. Moving beyond theoretical ideas of digital trust, the talk will spotlight determinants of trust that are actionable and specific.
We plan to encourage audience participation in a variety of ways - via an online poll, a brief Q&A, and testing of the Trust-o-Meter.
We plan to encourage audience participation in a variety of ways - via an online poll, a brief Q&A, and testing of the Trust-o-Meter.