Session
Organization's Website
Theater
Duration (minutes): 90
Format description: The theater-style format is ideal for our session as it promotes immersive storytelling and active audience participation. It allows us to effectively showcase Kenya’s DPI Chatbot as a real-world case study, walking attendees through the journey of AI integration in public services. With structured segments, opening remarks, an engaging panel discussion, and an interactive Q&A, the session will clearly address key topics such as AI ethics, data governance, sustainability, and scalability. This format enhances clarity by ensuring every attendee, whether in-person or virtual, has a clear view of the speakers and visual content. Additionally, it fosters a focused environment for sharing practical insights and lessons learned, which can then inspire similar AI-driven solutions globally. In summary, the theater format not only enriches the dialogue but also maximizes engagement and knowledge dissemination, making it the optimal choice for discussing responsible AI in Digital Public Infrastructure.
Duration (minutes): 90
Format description: The theater-style format is ideal for our session as it promotes immersive storytelling and active audience participation. It allows us to effectively showcase Kenya’s DPI Chatbot as a real-world case study, walking attendees through the journey of AI integration in public services. With structured segments, opening remarks, an engaging panel discussion, and an interactive Q&A, the session will clearly address key topics such as AI ethics, data governance, sustainability, and scalability. This format enhances clarity by ensuring every attendee, whether in-person or virtual, has a clear view of the speakers and visual content. Additionally, it fosters a focused environment for sharing practical insights and lessons learned, which can then inspire similar AI-driven solutions globally. In summary, the theater format not only enriches the dialogue but also maximizes engagement and knowledge dissemination, making it the optimal choice for discussing responsible AI in Digital Public Infrastructure.
Description
As governments worldwide explore the potential of Digital Public Infrastructure (DPI) to enhance service delivery and inclusion, artificial intelligence (AI) is emerging as a critical enabler. AI-powered solutions, such as chatbots, offer new ways to improve accessibility and efficiency in public services. However, their deployment also raises challenges related to ethics, transparency, and sustainability.
This session will focus on the implementation of the DPI Chatbot in Kenya, a joint initiative by FAIR Forward, GovStack and ITU, as a case study to explore how AI can be responsibly integrated into DPI. The discussion will address governance models, data protection, sustainability, and the potential for scaling AI-driven public services.
Key Topics:
1. AI in DPI: Opportunities & Challenges – How AI-powered tools, like chatbots, can enhance government service delivery while addressing risks such as bias and misinformation.
2. Lessons from the DPI Chatbot in Kenya – Insights from the chatbot’s implementation, including governance, scalability, and user impact.
3. Data Governance and Privacy – Ensuring responsible use of personal data and maintaining public trust.
4. Sustainability and Inclusion – Addressing the environmental and socio-economic impacts of AI in public infrastructure.
5. Scaling AI in DPI – How countries can adapt and replicate AI-driven solutions in their own digital public infrastructures.
Hosting the session in a hybrid format ensures broader participation, inclusivity, and global impact. As AI in Digital Public Infrastructure (DPI) is a global concern, enabling virtual attendance allows policymakers, technologists, and civil society representatives from diverse regions, especially those from the Global South, to contribute insights and learn from Kenya’s experience. The onsite discussion fosters dynamic engagement, while online participation extends accessibility to those unable to attend in person, ensuring wider knowledge exchange and collaboration. Interactive features like live Q&A, polls, and chat-based discussions will enhance engagement, allowing both in-room and remote participants to actively contribute. A hybrid format also ensures that session takeaways are recorded, shared, and leveraged beyond the event, maximizing impact and supporting the scalability of AI-driven DPI solutions globally.
Hosting the session in a hybrid format ensures broader participation, inclusivity, and global impact. As AI in Digital Public Infrastructure (DPI) is a global concern, enabling virtual attendance allows policymakers, technologists, and civil society representatives from diverse regions, especially those from the Global South, to contribute insights and learn from Kenya’s experience. The onsite discussion fosters dynamic engagement, while online participation extends accessibility to those unable to attend in person, ensuring wider knowledge exchange and collaboration. Interactive features like live Q&A, polls, and chat-based discussions will enhance engagement, allowing both in-room and remote participants to actively contribute. A hybrid format also ensures that session takeaways are recorded, shared, and leveraged beyond the event, maximizing impact and supporting the scalability of AI-driven DPI solutions globally.
Organizers
ITU
David Manset, Senior Coordinator, ITU / OSEE Roman Chestnov, Digital Services Expert, ITU / ITU OSPO OSAI Michael Downey, DPI Expert, UNDP / OSEE Daniel Brumund, Advisor, GIZ / FAIR Forward Nora Hauptmann, Digital Transformation Expert, GIZ / GovStack
David Manset, Senior Coordinator, ITU / OSEE Roman Chestnov, Digital Services Expert, ITU / ITU OSPO OSAI Michael Downey, DPI Expert, UNDP / OSEE Daniel Brumund, Advisor, GIZ / FAIR Forward Nora Hauptmann, Digital Transformation Expert, GIZ / GovStack
Speakers
David Manset, Senior Coordinator, ITU
Roman Chestnov, Digital Services Expert, ITU
Michael Downey, DPI Expert, UNDP
Daniel Brumund, Advisor FAIR Forward, GIZ
Nora Hauptmann, Digital Transformation Expert GovStack, GIZ
Potential additional speakers:
• Representative from GovStack (on AI integration in DPI)
• Representative from FAIR Forward (on AI governance and chatbot implementation)
• Representative from ITU (on Open-Source/DPI integration into government)
• Government official from Kenya (on practical experiences with the chatbot)
• Expert in AI ethics and public sector innovation (CSO)
Onsite Moderator
Daniel Brumund, Advisor FAIR Forward, GIZ
Online Moderator
Roman Chestnov, Digital Services Expert, ITU
Rapporteur
Nora Hauptmann, Digital Transformation Expert GovStack, GIZ
SDGs
9. Industry, Innovation and Infrastructure
10. Reduced Inequalities
17. Partnerships for the Goals
Targets: SDG 9 – Industry, Innovation, and Infrastructure AI-driven Digital Public Infrastructure (DPI) enhances public service delivery, fostering innovation and resilient digital ecosystems. SDG 10 – Reduced Inequalities AI-powered chatbots improve access to government services, helping bridge digital divides and promote inclusivity. SDG 17 – Partnerships for the Goals Collaboration among governments, civil society, and international organizations ensures scalable and sustainable AI-driven DPI solutions.
10. Reduced Inequalities
17. Partnerships for the Goals
Targets: SDG 9 – Industry, Innovation, and Infrastructure AI-driven Digital Public Infrastructure (DPI) enhances public service delivery, fostering innovation and resilient digital ecosystems. SDG 10 – Reduced Inequalities AI-powered chatbots improve access to government services, helping bridge digital divides and promote inclusivity. SDG 17 – Partnerships for the Goals Collaboration among governments, civil society, and international organizations ensures scalable and sustainable AI-driven DPI solutions.